SINC Solutions can offer your organisation a private ombudsman service,
where complaints about the administration of the organisation can be lodged
by members of the public, staff or other persons.
Typically, these complaints would not have been adequately resolved by
the organisation, or could be of a more serious nature. Our experience
has shown that people are more likely to report wrongdoing to an independent
reporting service than to report the matter internally.
Complaints received by SINC Solutions undergo initial investigation to
ascertain the veracity and seriousness of the complaint in the particular
circumstances. If warranted, a more detailed investigation is undertaken
with recommendations for corrective action outlined in a report to the
Regular reporting back to the organisation on the complaints received
by the External Ombudsman Service is undertaken in order to identify specific
complaint trends within the organisation and ensure the organisation responds
The core objective of an external ombudsman service is the promotion of
good administrative practices that are accountable, lawful, fair, transparent
At SINC Solutions, our staff have
extensive experience in administrative reviews, investigations, and most
importantly working as ombudsman staff within an organisation. We are
well equipped to provide this very unique service to our customers.
For government organisations, an external ombudsman service can act as
a ‘stop-gap measure’ between your organisation and watchdog
authorities such as NSW Ombudsman, ICAC, The Audit Office and the Department
of Local Government. Our experience has shown that reviewing and addressing
complaints early, can avoid those embarrassing public reports about your
Talk to us today about how we can tailor our External Ombudsman service
to suit your particular needs.